Privacy and Personal Information Protection Policy

Last Update:

September 1, 2023 – Version 1.0

The purpose of this policy is to ensure the protection of personal information and to govern how we collect, use, disclose, retain, destroy, or otherwise manage it. It also aims to inform any concerned individual about how we process personal data. This policy also includes our cookie policy and the related consent settings.

1. Collection of Personal Information

When visiting our website, personal information concerning you, such as your name, address, email address, telephone number, etc., may be collected. This information is collected only if you voluntarily provide it, for example by completing a contact form, requesting a quote, requesting a callback, etc. We are committed to collecting only the information that is essential and relevant to respond to your service request.

2. Protection of Personal Information

We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal data. Access to your information is restricted to employees or service providers who require such data in order to provide services to you.

3. Sharing of Personal Information

We do not trade, sell, rent, or transfer your personal data to third parties for marketing purposes unless you expressly consent. However, we may share your information with external service providers who assist us in operating our business. We take steps to ensure that such third parties adhere to strict security and confidentiality standards.

4. Retention and Destruction of Personal Information

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure your information is handled securely and in compliance with this policy. Once personal data is no longer required, it will be securely destroyed or anonymized to preserve confidentiality.

5. Use of Cookies

To enhance your browsing experience, our website uses cookies. Cookies are small text files stored on your device when you visit our website. They allow us to collect information such as pages visited, time spent on the site, and language preferences. This data helps us analyze trends, optimize our website, and provide personalized content.

You may choose to accept or refuse cookies through our consent banner. You may also enable or disable cookies by adjusting your browser settings. Please note that disabling cookies may limit certain website functionalities.

5.1 Definition of the Different Types of Cookies Used

5.1.1 Functional Cookies

These cookies are necessary for the proper functioning of the website. They are generally set in response to actions you take, such as saving your privacy preferences or completing forms. They do not store personally identifiable information.

5.1.2 Analytics Cookies

These cookies collect information about how you use the website, the pages you visit, and the links you click. This data allows us to measure and improve website performance. The data is anonymized and cannot be used to identify you.

5.1.3 Marketing Cookies

These cookies may be set by our advertising partners or through social media sharing features. They may be used to build a profile of your interests in order to display relevant advertisements on other websites.

We encourage you to review the privacy policies of these social networks regularly, as they may change. Most of these social networks operate outside Canada.

5.1.4 Security Cookies

To prevent fraud and protect our systems, website forms may be secured using Google reCAPTCHA technology. This tool uses cookies and collects data about how users interact with the website. Mouse movements, clicks, time taken to complete tasks, and device type are examples of collected data. This analysis helps determine whether a user is a human or a bot. This data may be shared with other Google products and services.

5.2 Enabling/Disabling and Deleting Cookies

You can manage cookies through your browser settings on your various devices. Most browsers accept cookies by default. However, you may configure them to reject all cookies or specify which ones to accept. You may also instruct your browser to delete cookies automatically upon closing or remove them manually at regular intervals. Each browser has different settings; please consult your browser’s help menu for guidance.

5.3 Consent to the Use of Cookies

Upon your first visit to our website, a consent banner will appear explaining our use of cookies. By clicking “Accept,” you consent to the use of all cookies and to this cookie policy. You may also “Reject” all non-essential cookies or “Manage your preferences” by selecting certain categories. You may modify your consent at any time.

5.4 Third Parties

We have entered into agreements regarding cookie usage with other companies that place cookies. However, we cannot guarantee that these third parties manage your personal data in a reliable or secure manner. Some of these parties, such as Google and social media networks, act as independent data controllers. We strongly recommend reviewing their privacy statements.

6. Accountability

We are responsible for the protection of the personal information we hold. Employees who have access to personal information, or who are otherwise involved in its management, take all necessary measures to ensure its protection and compliance with this policy.

7. Rights of Access, Correction, and Withdrawal of Consent

You have the right to request access to the personal data we process about you. You may object to the processing of your data. You may request an overview of your processed data in a commonly used format. You may request correction or deletion of inaccurate or outdated data. Where appropriate, updated information will be communicated to third parties with access to such data.

You may withdraw your consent at any time, subject to contractual or legal restrictions and reasonable notice. The implications of such withdrawal will be explained to you.

You have the right to file a complaint with our organization regarding non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act). If the issue persists, you may contact the Office of the Privacy Commissioner of Canada.

To exercise your rights, you must submit a written request to the Privacy Officer. Contact information is provided below.

8. Complaint Handling Process

Anyone wishing to file a complaint regarding the application of this policy or the security of their personal information must submit a written request to the Privacy Officer listed below. Complaints will be processed within a reasonable timeframe.

A separate file will be created for each complaint, including the complaint, analysis, supporting documentation, and the response provided. All complaints are handled confidentially.

9. Privacy Officer

For any questions, concerns, or requests regarding this policy, please contact:

10. Approval

This policy is approved by the Privacy Officer whose professional contact details are listed above.

11. Publication and Amendments

We reserve the right to revise this Privacy Policy at any time. Changes will be posted on our website and will take effect upon publication. We encourage you to review this policy regularly to stay informed of updates.